And with the Third Wave of infections upon us, those organisations who have not yet modernised their technology environments will find it increasingly difficult to survive
With last year being the ideal time to ‘tech up’, the focus will now turn to using those digital tools to become a more streamlined organisation capable of delivering customer value more efficiently than ever before.
Employees are certainly open to this. According to our research, it appears that 72% of social media posts in South Africa have reflected a positive sentiment to working remotely. However, with companies being so focused on what is needed to remain operational and making work from anywhere a reality, they have neglected customer service.
New focus
Adding to this complexity, the streamlining of businesses has resulted in retrenchments. It might seem convenient to blame this on the increased digitalisation drives of businesses, Covid-19 has been the biggest cause of job cuts since the onset of lockdown conditions in South Africa in March last year.
Those organisations who have already spent the intervening months to transform have put their employees in positions where they are the most efficient. When combined with AI, they are now able to unlock business value for potential growth.